The Support behind your growth
Fractional operations and culture support that gives leaders the clarity, systems, and bandwidth to scale—
turning overwhelm into momentum.
With over four combined decades of experience in creative operations and organizational development, we strengthen organizations and free leaders and their people to focus on what they do best.
STRUCTURE +
OPERATIONS
Katy Mayo
is an executive and operations partner with over 20 years of experience building the systems and structures that allow organizations to grow with confidence.
She brings expertise across executive support, project coordination, onboarding, CRM management, and employee engagement—delivering the operational backbone every business needs.
With a calm, strategic approach and steady execution, Katy helps leaders focus on vision while she ensures teams and processes run seamlessly.
Katy’s Offerings include:
Executive & Administrative Support – Calendar, travel, inbox, and scheduling management.
Business Operations – Project coordination, onboarding/offboarding, CRM systems, and process improvement.
Team Engagement – Programs that keep employees connected, supported, and thriving.
Communications & Facilitation – Internal messaging, executive presentations, and sessions that keep teams aligned and inspired.
CULTURE +
BELONGING
Lisa Waud
is a producer and operations leader with 22 years of experience helping organizations translate bold ideas into actionable, culture-shaping programs.
She builds clarity from complexity—designing events, initiatives, and projects that strengthen teams and align with values, leaving lasting impact.
With a people-first approach and clear structure, Lisa helps leaders create environments where creativity and belonging can thrive.
Lisa’s Offerings include:
Event & Experience Leadership –
Retreats, offsites, and client-facing activations that run flawlessly while reinforcing company values.
Culture & Employee Programs –
Designing and steering initiatives (onboarding, recognition, IED programming, internal comms) that foster belonging and engagement.
Strategic Project Management –
Steering multi-stakeholder projects
aligning vision, resources, and delivery.
Communications & Facilitation –
Internal messaging, executive presentations,
and facilitation that keep teams aligned and inspired.
CLIENTS
TESTIMONIALS
Katy is an expert at making others successful, taking ownership and embracing ambiguity. I can’t tell you how many times this past year I thought to myself “I’d be lost with out Katy”. She’s made me and my business successful in a way that I didn’t know was possible.
Katy stepped into a series of highly ambitious roles - working with entirely new collaborators in new ways, many of whom she’d never met in person. Through each shift and evolution of her role, Katy has risen to the challenge and exceeded expectations.
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I hired Lisa at IDEO a few years ago during what felt like a high-stakes moment. We needed someone who could bring together a team of incredible creatives during a period of structural change and help them regain their momentum. Lisa arrived and immediately started doing just that. She has an innate understanding of what creative people need to feel confident, uninhibited, and at their best. She keeps the energy light, yet focused, fostering an environment where creativity can thrive.
I always ask people to surprise me with their proactivity—but with Lisa, I never had to ask. She just did it. Through subtle yet intentional organization and structure, she helped catalyze a fresh era for our team, and for that, I will always be grateful.